Please email us if you have an order question. ( Order support is by email were possible we love our customer but please email.
Frequently Asked Questions:
HOW LONG WILL MY ORDER TAKE?
Every effort is made to ensure that your order is dispatched within 5-14 business days of order paid by credit/debit card, subject to events that are beyond our reasonable control. Some orders can be further delayed because some products come from an outside source i.e. out of town, out of state, or out of the country! If your ordered item is temporarily out of stock, we will try to contact you by email to let you know, we will back order for you and dispatch your order as soon as possible. We ship all Continental USA orders by USPS Post Office from Texas. Delivery times will vary depending on where you live. Orders may take up to 15 business days (3 weeks) for delivery. This is the case regardless of which shipping method you have chosen. In light of these delivery times, you accept that time is not of the essence although we will make every effort to ensure that your order is processed and your Goods delivered as quickly as possible.
When your goods are dispatched you will receive an email advising you of the USPS tracking number which you may use to trace your order. If you have any further questions, please call us at or e-mail us at firstname.lastname@example.org For any emergencies such as cancellations or your order is over 2 weeks (14 business days) old.
FREE SHIPPING and Postage Methods
UNLESS YOU HAVE SELECTED THE FREE SHIPPING OPTION YOU WILL BE CHARGED FOR SHIPPING. Free shipping is USPS post only although we reserve the right to occasionally upgrade your shipping to a faster carrier. USPS parcel post can take 10 to 15 business days to delivery from leaving Monsterhair. Free Shipping does not apply to any orders outside of the U.S. Postage will be added to such orders as a separate charge. Boxes under 3lb may be sent by Priority Mail, all boxes over 3lb will be shipped by USPS parcel post. All 25oz bottles or larger are subject to a $1.50 weight fee per bottle shipped which may be added after your order has shipped. We do have a small handling packaging fee $4.97 which is added to each order at checkout.
WHERE WILL THE GOODS BE DELIVERED?
The method and address for delivery shall be as specified in your order. Parcels may require a signature on delivery. If you will not be at your home address during normal office hours, you may wish to give us an alternative delivery address, such as a work address. Please ensure we have the full address including your correct ZIP code and a contact telephone number.
If any item arrives damaged or defective, please contact us in accordance with the Damaged Goods policy below and we will make arrangements for a replacement to be delivered to you.
RISK OF LOSS:
All items purchased from monsterhair.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please keep in mind when ordering solid products some items may freeze or melt while in transit his is not our fault and we cannot be held responsible for replacing said items if they melt or freeze during shipment. We are not responsible for the weather! Orders out side the continental USA will be shipped by USPS unless customer wants 2nd day air (U.S. territories only). We reserve the right not to process any order if we suspect that a credit card is stolen or being used fraudulently. WE RESERVE THE RIGHT TO REFUSE BUSINESS TO ANYONE FOR ANY REASON.
WHAT IF I RECEIVE THE WRONG GOODS OR THEY ARE DAMAGED WHEN THEY ARRIVE?
When purchasing an iron from monsterhair.com you understand that due to cosmetology regulations; flat irons and brushes are personal items that are non-refundable and non-returnable. This does not include defective products.
You should inspect the Goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us within 2 working days of receipt of Goods. The Goods should be promptly sent back to us including the original invoice and packaging. Please send to Returns Dept.. We will then offer you a full refund or replacement. PLEASE NOTE- opened items may NOT be returned. If the item is not in resaleable condition, it cannot be returned. To return an item to our company, to please follow the steps below:Obtain a Return Authorization number. Pack the goods securely they must be unused and in their original packaging together with the invoice form supplied with the delivery. If you do not have the original invoice you must include you name and full contact details. We cannot credit you if we do not know who you are!Ship via a traceable method to ensure our receipt of goods. This must be within 15 working days from receipt of the GoodsKeep a record of the method and date of your return shipment in case of any transit problems. We cannot be responsible if the item is damaged or lost in transit.The returned merchandise will be credited to your credit card.
WHAT IS YOUR RETURNS POLICY?
REFUNDS & EXCHANGES:
We do hope you will be delighted with your purchases; your complete satisfaction is our ultimate goal. However, if for any reason you are not pleased with your purchase, you may return any products shipped by monsterhair.com within 15 working days from receipt of the Goods for a full credit or refund, keeping the following in mind.PLEASE NOTE THAT, FOR REASONS OF HYGIENE, WE ARE UNABLE TO OFFER REFUNDS OR EXCHANGES ON ANY OPENED OR USED PRODUCT. ADDITIONALLY FOR HYGIENE REASONS, WE CANNOT OFFER ANY REFUNDS FOR ANY HAIR STYLING TOOLS. Please return the Goods, unused and in their original packaging together with the invoice form supplied with the delivery, Returns Dept. Monster Hair specifying whether you require a refund or an exchange. Shipping and Handling Fees will not be refunded. If your return is not the result of our error, and you are requesting an exchange a return postage fee of $10.85 will apply plus a 20% restocking fee. Once your return has been received, a credit, refund or replacement goods will be issued within 15 days and an e-mail confirmation will be sent. To return an item to our company, to please follow the steps below:Obtain a Return Authorization number. Pack the goods securely they must be unused and in their original packaging together with the invoice form supplied with the delivery. Ship via a traceable method to ensure our receipt of goods. This must be within 15 working days from receipt of the GoodsKeep a record of the method and date of your return shipment in case of any transit problems. We cannot be responsible if the item is damaged or lost in transit back to us.We will not accept any responsibility for loss or damage to Goods returned in this way until they are received at our above address. We strongly recommend that returns are sent by a postage method that provides a tracking number and signature confirmation. Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost.Once we receive the Goods in their original condition, any payments made by you for your purchase will be refunded in full within 30 working days or, where applicable, replacement Goods will be dispatched to you as soon as possible. We cannot refund your original shipping charges. In most cases there is a 20% restocking fee will be applied.If you require an exchange you will be required to pay an additional shipping fee of $10.85 will apply. We will contact you to take payment before the replacement goods are dispatched.
DESCRIPTION OF GOODS:
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. However, although we aim to keep the Website as up to date as possible, we do not warrant that product descriptions, colors or other content available on the Website are accurate, complete, reliable, current, or error-free. We try to include as much information as we feel necessary for you to make an informed choice. The colors on your screen and any product descriptions should be used as a guide only. Prices and sizes are subject to change without notice. Occasionally we may make typographical errors, if this happens items will be sold at suggested retail price in available sizes only, the customer will have the option to pay retail price for the available size or cancel their order.
THIRD PARTY :LINKS
We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Our Website may contain links to other internet sites operated by third parties. We may provide such links for your convenience only, and links from this Website to any other website do not imply that we approve of, endorse, or recommend that website. We assume no responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material.
STILL HAVE QUESTIONS? CONTACT CUSTOMER SERVICE
If you have questions regarding products, order delivery, or returns, please contact Monsterhair.com Customer Service: Email: email@example.com mailto:firstname.lastname@example.org
TRADE LAWS/Legal Notice
Legal question please contact our council.
Mr Ov Modak
2710 Windrush Drspring , TX 77388
On March 9, 1998, the U.S. Supreme Court ruled in favor of hair and skin care distributors and consumers: In a unanimous ruling, the US Supreme Court, 118 S.Ct.1125 (1998), found that once a lawful sale of a copyrighted item has occurred, the Copyright Act's prohibition against unauthorized distribution is inapplicable to a domestic or foreign distributor who decides resell the item in venues other than those intended by the manufacturer of hair care or cosmetic goods. In the court's opinion: "Once the copyright owner places a copyrighted item in the stream of commerce by selling it, he has exhausted his statutory right to control its distribution." Manufactures who do not allow internet sales of their products are in violation of US anit-trust laws. Any company who contacts Monsterhair.com Inc about removing products from the website will immediately be reported to the FTC.gov for criminal violation of the Clayton Act. By limiting product from internet sales it inevitable makes the price go up, therefore this is considered price fixing. If you work for a manufacture of any of the products sold here you will be personally held responsible for any illegal contact made via that company.
Please don't play games. Your products will be sold online by someone why not us.Were always looking to build relationships with manufactures. :-)
Copyrights / Trademark
The manufacturers and distributors of the products being offered for sale are the
owners of their registered trademarks, logos, packaging and copyrights. Any use of the manufacturer's word or symbol trademarks is only for the purpose of describing the goods being offered, and not as a representation that the seller is supported by, or affiliated with, the manufacturer or trademark owner.